Return & Refund Policy

At SEJALAAUMBANSWAANI, we take great care to ensure every product is crafted, inspected, and delivered with the highest quality standards. Before placing an order, we encourage you to review this policy carefully.

By making a purchase on https://sejalaaumbanswaani.com, you acknowledge and agree to the terms outlined below.

Non-Returnable & Non-Refundable Orders

The following orders are not eligible for return, refund, or exchange:

• Products purchased during sales or promotional events.
• Products purchased using discount codes or coupons.
• Customized, personalized, or made-to-order products.
• Products that have been altered at the customer's request.

As many of our products are specially crafted or made to order, returns are generally not accepted unless the item received is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number.
• Clear photographs of the product received.
• Images of any damage or defects.
• Packaging photos (if applicable).

Requests submitted after 48 hours of delivery may not be eligible for review.

Exchange Eligibility

Exchanges may be approved only in specific circumstances and at the sole discretion of SEJALAAUMBANSWAANI.

To qualify for an exchange, the product must:

• Be unused and unworn.
• Be unwashed and free from stains, perfume, or damage.
• Have all original tags and labels attached.
• Be returned in its original packaging.

Items that do not meet these conditions may be rejected and returned to the customer.

Alteration Requests

For certain products, alterations may be possible depending on the nature of the requested changes. Approval for alterations will be determined on a case-by-case basis.

Please contact our customer support team to discuss available options.

Return Shipping

Customers are responsible for arranging and paying for return shipping costs unless the return is due to an error on our part.

Please note:

• We currently do not offer reverse pickup services.
• Return shipping charges are non-refundable.
• We strongly recommend using a reliable and trackable courier service.
• SEJALAAUMBANSWAANI is not responsible for packages lost or damaged during return transit.

Please retain your courier receipt and tracking details until your exchange request has been completed.

Exchange Request Process

If your exchange request is approved, please include the following information inside the return parcel:

• Full Name
• Order Number
• Mobile Number
• Email Address
• Requested Size or Exchange Details

Failure to provide complete information may delay processing.

Situations Where Returns or Exchanges Will Not Be Accepted

To maintain fairness and product integrity, returns and exchanges will not be accepted in the following situations:

Product Preference Issues

Returns or exchanges cannot be requested simply because:

• You do not like the fabric, material, texture, or finish.
• You changed your mind after purchase.
• The style does not meet personal expectations.

We encourage customers to carefully review product descriptions, measurements, and images before placing an order.

Color Variations

Slight color variations may occur due to:

• Screen brightness settings.
• Device display differences.
• Studio lighting and photography conditions.

Minor variations between website images and the delivered product are considered normal and do not qualify for return or exchange.

Used or Washed Products

Products that have been:

• Worn
• Washed
• Altered
• Damaged after delivery

will not be eligible for return, exchange, or refund.

Cash on Delivery (COD) Order Cancellation

Cash on Delivery orders may be cancelled only within 24 hours of order placement.

Cancellation requests submitted after this period may not be accepted, especially if the order has already entered processing or dispatch stages.

Refunds

Refunds, where approved, will be processed only after the returned item has been received, inspected, and approved by our team.

Refund timelines may vary depending on the original payment method and banking processes.

Contact Us

For exchange requests, damaged products, or any return-related queries, please contact us using the details available on our website.

SEJALAAUMBANSWAANI
Website:  https://sejalaaumbanswaani.com